[Speed Issues] Charter Business speeds
We are a very small company (4 people) and I end up getting the IT tasks. We currently have an ATT DSL account but are looking around for something that gets us a better upload speed, ATT is fine for...
View Article[HSI] Packet Loss and High Jitter in Spring Texas
For the past week I have been receiving a horrible amount of packet loss and jitter. I have had the modem unplugged for literally 24 hours and that didn't work. I'm presently plugged into my modem and...
View Article[HSI] Why Charter has done away with their Modem/Router combo
So recently, about a week ago, I started having connectivity issues with my Netgear wireless modem/router combo I was getting from Charter. So I tried doing everything first myself to solve the problem...
View Article[Speed Issues] Bad Peering/Backbone or Throttling
I have noticed recently that I get around half my upload speed (2mbps) on many speedtest.net servers around the country but not locally. Also if I use testmy.net I get 1-2mbps on Charter. When I switch...
View ArticleRant - Finally Leaving Charter
I'm in the final few hours of a 10 year run with Charter. I didn't really want to leave but I have to on principle. My one year promo ended this March and my bill went up $25. I called and was told...
View Article[HSI] 12 month promo is up, anyone know a way to get another pro
Had 12 month promo 30/6 for $39.99. Now Charter is raising the rate to $57.99. I tried calling in and threatening to cancel to see if I could squeeze them for another promo, but no luck. Has anyone...
View ArticleQuestion for Newtown Residents
I will be moving to Sandy Hook next month- Charter has been identified as providing service to my area. Any advice on which internet service speed to purchase ? Thanks!
View ArticleSB 6120 vs 6141
I was thinking about upgrading from my Motorola 6120 to the new 6141. The 6120 seems to work just fine (no firmware issues), but I was wondering if I would see any measurable benfits by getting the...
View Article[HSI] Wireless Modem Combos Relaunching July 1
Our tech centers have been notified that we are bringing back the wireless modem router combos on or just past July 1 depending on inventory. They are receiving them now however no preorders or orders...
View Articleanyone here live in Ellis County Texas? (Waxahachie Texas)
I have noticed that Charter has been doing major upgrades to the cable system in Waxahachie Texas and as usual I get no answers when asking if they are doing upgrades to the area as all they say "we...
View Article[Other] I may be moving to "New Fairfield, CT" What i
Hello everyone! I may be moving to New Fairfield Ct, near Ball Pond. How is Charter as an ISP/TV and what are the speeds like? Also, Any alternatives in the area? U-Verse, Comcast? I'm coming from a...
View Article[Speed Issues] Unacceptable slow speeds during prime time
I know this issue is being discussed in other threads, so I thought you might be interested in an update based on my experience with CS on Sunday night. After a couple of hours on the phone, I finally...
View Article[HSI] Slow Night Time Speeds Northern Nevada
Since getting Charter Internet service a year ago I never had good night time speeds. They were always in the 10-12 Mbps range. Daytime has always been spot on. I accepted this as a status quo as I...
View ArticleThinking about getting phone service with Charter
Land line phone service from Verizon is becoming foolishly expensive...I was thinking of switching to Charter. How do the VOIP modems perform compared to a regular one? What I don't want to happen is...
View ArticleDVR
Who do I contact for a New DVR in Wisconsin.Mine skips on FF,have programs that will not delete and tried recording a 2 hour program and it only recorded 25 minutes of it.Need Another One.
View Article[CATV] Is there a tv outage at san gabriel valley, ca area?
Ever since yesterday, I have been unable to receive any qam channels here. My internet works fine, still getting full 30mpbs, but cant view any of the digital channels. I just re-scan them again, found...
View Article[Telephone] Business telephone not working
Getting a fast busy on Charter business phone (4 lines). This is where I'd normally post a message in the social media forum and get an almost instant response. Now, I've been on hold for 10+ minutes...
View ArticleExtending service/Credit for install
I'm sure this has been posted a 1,000 times but I have a situation. Here's the situation: I have found the perfect little house on the outskirts of a rural town in Tennessee. The road is connected to a...
View Article[Telephone] Phone install report
OK, first off, I couldn't keep my old modem, and I was forced into using the ARRIS. ARRIS stats: ARRIS DOCSIS 3.0 / PacketCable 1.5 Touchstone Telephony Modem HW_REV: 5 VENDOR: Arris Interactive,...
View Article[HSI] Monterey Park, CA 91754 has 8 channel downstream
I have the Ultra tier and my Motorola SBG6580 firmware was updated to "SBG6580-3.5.8.1-GA-01-477-NOSH" this morning 5.10.13 and now have 8 channel downstream and 1 channel up. I am running in bridge...
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