Paying ~$80 for internet service,can I get a better deal? DFW
I'm currently paying about $80 ($69.99 for the service, $9.99 for the modem lease) for internet through Spectrum (I got merged over from Time Warner Cable). I am in the DFW area/ The modem lease fee is...
View Article[Speed Issues] WHY do i have to deal with 2mb speeds every week or so .
SO sick of time warner, now spectrum. i pay for 60 meg down..EVERY WEEK (tonight) i get bumped to 5mb down to 2 mb down for a day or so..and same ol same ol, "our end is fine" an when i DO get a tech...
View Article[HSI] 100M the new base speed in LA?
This flyer was in the LA Times this morning. This article also mentions that 100Mb is the new base speed here:...
View Article[Speed Issues] Recent Decrease in Upload Speed for 300/20 Service? -North Texas
This may be a local issue, but I noticed that my upload speed decreased from the usual 20 Mbits+ to now 10-11 Mbits. Download speeds are still fine (340 Mbits+). I am in the Wylie (75098) area. Any...
View Article[Other] Heads up - merger followed by higher prices
I notice our (former TWC) bill is $18 higher this month, and note the presence of "sports programming surcharge" and "Broadcast TV surcharge" I called them to see what was going on, and the retention...
View Article[BHN] You may have been charged for WiFi activation?
I received a letter in the mail a couple days ago with the word important notice and the letter said I may have been charge a WiFi activation fee which I shouldn't have. I will get a credit if needed....
View ArticleIs this proper grounding?
I've been having random dropped connections for the past 4 months with Charter internet at my business. I've called multiple times and have had about 6 truck rolls to my office to investigate. After 4...
View Article[CATV] Updated spectrum Roku app
Has anyone tried the updated roku app? It seems to have a much better interface along with VOD. Time to get rid of the extra cable boxes and buy a couple rokus
View Article[HSI] Modems' have short term memory
Why is it when your power goes out (storm,car hits pole,etc..) you have to re-invent the wheel. power goes out and then it takes 10 minutes to get my network back online. Due to having to shut the...
View Article[Speed Issues] Why are the customers who paid for the merger getting less speed
It seems legacy Charter customers don't have anywhere near the speeds of a bunch of the TWC/Brighthouse folks. Legacy Charter customers still have the 100/5 and 60/5 offerings they've had for years now...
View ArticlePricing end date?
Did a search and couldn't find any topics on this. I apologize if this has been asked before. I signed up for the SignatureHome package last year (Most TV channels and Movie Channels, Whole House DVR,...
View Article[TWC] New ODN Version for TWC Guide 8.0 (Navigator)
Guys, TWC San Diego I heard is testing a new version of The Guide (TWC Navigator) This is ODN 8.0. Do any divisions have this release? Bug fixes? New features? Anything specific to this version for the...
View ArticleCharter Spectrum Business Packet-loss
This has been going on for 3+ weeks and I am getting absolutely nowhere. We have happily had Charter setup in middle michigan at five of our locations for nearly four years without issue. Occasional...
View Article[CATV] Technicolor 4742HDC2
Earlier this evening, I went to a customer care center to exchange a defective Cisco 4640HDC and received a Technicolor 4742HDC2. However, I think I received a defective box, because when I plugged it...
View Article[TWC] "Qualifying Customer"
I had a one year promotional deal with TWC. It's over now. You think I can make the argument that I am a qualifying customer for their promotional Triple Play Silver plan? According to the fine print:...
View Article[BHN] Spectrum Roku App BHN Login
Able to access the app on roku today using my BHN username/password
View ArticleAutomatically extended preferred rate?
My was expecting my bill to jump dramatically this month due to my contract expiring (started on TWC in DFW) and was preparing to drop TV and go internet only, but my bill only went up $20 and at the...
View Article[HSI] Charter Internet
I have been on the phone with Charter for the last month since we moved into our new house. I have been told that they are the internet provider for our neighborhood and I have done all the steps they...
View Article[BHN] Letter from Spectrum VP with Insane Price Increase
I received a letter from Sam Araji, VP Billing saying my bill would be going up to $542.46 a month! My actual bill is nowhere near this number. Verified through customer service and online. I called...
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