Since the Spectrum purchase, I've noticed I've had several windows of downtime usually beginning at midnight and lasting from 30 minutes to 3-4 hours. I assumed these were maintenance windows. I don't know if Spectrum publishes those like Time Warner did years ago.
About month ago, we had a sleet storm. Someone slid off the road and struck a cable box in the neighborhood. The box was physically damaged, bent and had a ton of cables coming out of it. Looking at my modem stats, I could see that I went from always have 0 Corrected and 0 Uncorrectables to have a lot of Corrected counters. I was also unable to reach any speedtests in excess of 200mbps. I tried explaining this to a tech, instead they made me go through the entire process of unplugging, resetting, "sending reset ping to your modem", reset again, let's try one more time. Eventually, through Twitter, I was able to get someone to come out and fix the box and I was back to 0 Corrected and 0 Uncorrectables and 340mbps again.
Fast forward to tonight, the internet was out again (modem kept re-ranging, rebooting, re-ranging) for close to an hour. It's back up, but something felt off. My speedtests have dropped to:
speedtest.net CLI Client Result
Download: 36.85 Mbit/s
Upload: 22.76 Mbit/s
speedtest.net Graphical Client Result
http://www.speedtest.net/my-result/6072990150
TWC Speedtest Result
https://www.dropbox.com/s/0j779pvcpt2q9pe/TimeWarnerSpeedTest.PNG?dl=0
DSLReports Speedtest
http://www.dslreports.com/speedtest/10886958
I've reset the modem and router myself. I'm in the IT industry, including a history of network engineering, so I can say with some authority that nothing else on my network has changed. It's gigabit end to end and I have a pretty powerful pro-sumer router.
I'm just outside of Knightdale NC, which is part of and just east of Raleigh. Although I hated dealing with TWC support, I've never had these performance issues or outages with TWC.
You can see the gap in my bandwidth monitor during the outage:
https://tinyurl.com/BandwidthGraph
Do I have to engage Level 1 support and go through their brain-dead script process first, or is there a direct line to Level 2 support?
Thanks,
Doug
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