Gotta post this somewhere:
I had an HSI outage, called, service rep says its the modem, the guy shows up that day; COOL! He spends 45 minutes diddling with all my wiring climbing over my stuff in the attic, disconnecting my TV antennae connections (not cool) arguing with me about the wiring going this way and that, tries to get me to relocate my modem and router. (If I want my router there, that's for me to decide, not Charter and its worked for years this way.)
It took me half an hour to reconnect my antenna to the splitters and those wire had nothing to do with the HSI. Its all digital here, so I couldn't have possibly been steeling cable TV if thats what he was looking for... (geez)
Come to find out the problem is outside on the pole. I took a photo of the guy up there, glad for it too. I asked if they were going to charge me for a service call, he says, "Nope, it was the filter on the pole."
Just got a bill for a service call, agent refused to correct this because tech notes said he worked on inside wiring, I ask for supervisor, get put on endless hold. I called back and the next guy finally listens and fixes the problem. Wasted 2 hours dealing with this today. Why do cable companies treat us like this? "Thanks for being in the Charter Family!" yippee :-(
Take pictures when there is a service call, get the employee to sign a note that says the problem is outside and was not the internal wiring. Having the photo to prove he went up the pole and a new filter installed was what saved me.
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