Was suppose to get it 2 days ago and still get PDF error.
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Online bill statement pdf
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Why Doesn't Business Internet allow use of TV App?
I have Spectrum cable at home and at our office. But if I use the TV app at the office it tells me I need to use Spectrum internet to get all channels. Why doesn't business internet count? The account is not in my name but my office uses Spectrum. Seems a bit picky. Thoughts?
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New York State votes to throw Charter Spectrum out
per: https://twitter.com/stopthecap
breaking news New York State votes unanimously to throw Charter Spectrum out of the state the cable company has been ordered to begin transition plans immediately to discontinued operations in New York
A stunning vote by NY PSC today. I am out of the office now but listened to hearing. Vote is clear. Charter cannot continue providing service in New York, but there will be lawsuits galore.
Charter also fined an additional $1 million dollars by NY PSC. They have clearly had it. Now the next mission will be to keep Comcast from replacing them.
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[Other] Packet loss from noise on node #2, cannot get help. Concord NC
I've been dealing with an issue for over a month, two weeks now actually contacting Time.. warner, spectrum whatever. I've had 3 techs come out and replace everything except the router. Modem, cables, everything was replaced. My problem is not speed and the issue is not within my home. I have shown these techs proof. MTR, cmd prompt information. They still think I'm making it up.
The first guy that came said he'd issue a ticket to have maintenance come and check the main line because he saw the problem on his device and determined it was likely water damage on it and a crew would have to deal with it, but no intervention from me would be required. They came the next day, parked in my driveway for whatever reason, looked at me and then left. There was no change with my connection. I called back and requested another tech because the issue was not dealt with and told them that the crew left without doing anything. The phone rep said the only way they'd do that is if they did not find a problem. He gave me a specific time and when that time came the next day, nobody arrived. I called back, they said there was never a mark on my case file requesting another visit. Okay, not sure what the hell is going on there but I asked... AGAIN... for another tech. They sent one the next day, he replaced everything and said to call back if the problem persisted even though I had him look at 3 instances of Win MTR and cmd prompt all showing the issue.
The last visit, I had a laptop with me and a field tech showed up. He barely spoke english. I explained my issue, he called his supervisor in Maintenance and I spoke to him on the phone. I told him my problem, he acknowledged that there did appear to be some significant dropped packets on one of the nodes near my home and said he would send people to check the mainline. This is twice I've been told this. That was two days ago. Nothing has happened and my internet is as bad as ever. The underling left but made sure to tell me that there's no reason to call them out for things like this because they can't do anything about it. Yet, there aren't proper channels to speak to people high enough up that can deal with customers reporting damaged nodes, and when I try to it takes this much effort to get in touch with the right person and they STILL DON'T DO ANYTHING.
The actual problem is that the second node on my route is fucked up. Intermittently, packets drop and my connection halts for 5-6 seconds then resumes. This causes voice calls to distort and then fast forward through everything that was said during the lag or even drop entirely, games to stop then fast forward, video streaming to drop in quality or freeze. It's not what I pay for and I've spoken to TWC I think 6 times if you include twitter when I tried to explain one of their nodes was malfunctioning and I got one response, then none after I replied to that one. They just don't care. I'm pretty sure they're telling me they're going to fix the mainline just so I go away because if they actually wanted to fix it, they would have already instead of wasting time and gas sending people out here to tell me I'm imagining the problem.
Test on machine 1(wired)
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| HG6Box - 1 | 331 | 328 | 0 | 0 | 1 | 0 |
| cpe-173-92-192-1.carolina.res.rr.com - 9 | 261 | 240 | 4 | 14 | 500 | 9 | ----9% dropped
| 174.111.72.252 - 1 | 331 | 328 | 15 | 77 | 563 | 37 |
| cpe-024-074-248-032.carolina.res.rr.com - 1 | 331 | 328 | 9 | 17 | 41 | 10 |
|ge-5-1-0.rlghncpop-rtr1.southeast.rr.com - 1 | 331 | 328 | 15 | 26 | 46 | 15 |
| 66.109.10.176 - 1 | 331 | 328 | 21 | 31 | 50 | 29 |
| 66.109.5.117 - 1 | 331 | 328 | 20 | 29 | 46 | 27 |
| 66.109.9.155 - 1 | 331 | 328 | 20 | 29 | 62 | 28 |
| ae1-br01-eqdc2.as57976.net - 1 | 331 | 328 | 71 | 83 | 194 | 84 |
| et-0-0-2-br01-eqch2.as57976.net - 1 | 331 | 328 | 71 | 89 | 908 | 74 |
| 137.221.65.132 - 1 | 331 | 328 | 71 | 83 | 222 | 76 |
| et-0-0-31-pe01-swlv10.as57976.net - 1 | 331 | 328 | 69 | 80 | 95 | 78 |
| 137.221.105.2 - 1 | 331 | 328 | 69 | 79 | 93 | 80 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
_____________________
Test on machine 2, wireless
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| HG6Box - 0 | 289 | 289 | 0 | 0 | 0 | 0 |
| cpe-173-92-192-1.carolina.res.rr.com - 42 | 288 | 169 | 0 | 16 | 62 | 16 | ----42% dropped
| 174.111.72.254 - 0 | 288 | 288 | 15 | 73 | 562 | 32 |
| cpe-024-074-248-034.carolina.res.rr.com - 0 | 288 | 288 | 0 | 15 | 47 | 16 |
| 24.93.67.204 - 0 | 288 | 288 | 0 | 16 | 32 | 16 |
|bu-ether14.atlngamq46w-bcr00.tbone.rr.com - 0 | 288 | 288 | 15 | 19 | 47 | 32 |
| 107.14.19.21 - 0 | 288 | 288 | 0 | 18 | 78 | 16 |
|ix-ae-14-0.tcore1.a56-atlanta.as6453.net - 0 | 288 | 288 | 15 | 16 | 32 | 16 |
| 64.86.113.106 - 0 | 288 | 288 | 15 | 16 | 32 | 16 |
| 108.170.249.161 - 0 | 288 | 288 | 15 | 16 | 32 | 16 |
| 108.170.237.255 - 0 | 288 | 288 | 15 | 16 | 32 | 16 |
| google-public-dns-a.google.com - 0 | 288 | 288 | 0 | 16 | 32 | 16 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
For whatever reason, some tests show 0% on the first node, some show 1%. However in every single test, node 2, which is cpe-173-92-192-1.carolina.res.rr.com always shows significant issues. I ran these two tests for 5 minutes. In only 5 minutes, it managed to drop, according to test B, 42% of 288 sent packets. Every single time it happens, it freezes my connectivity for 5-6 seconds. That means every time it happens, whatever I'm doing becomes pointless.
I don't know what to do, I'm at the end of my rope with these people. I've told them all of this and they still just keep giving me the runaround. I don't live in the sticks, I live in Concord, NC near a busy commercial area and a highway. There's no reason to think this should be happening and that it won't get dealt with.
What do I do? How do I get them to actually repair this node?
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Border corridor aka RGV upgrded to 32 DS channels
It happened just a few minutes ago at 00:24. Modem lost sync and came back with 7 more SC-QAM channels.
5 New channels from 519~543 MHz populating empty slots.2 New channels from 699~705 MHz populating empty slots. So the new layout is:519~543 MHz549 MHz is still the AGC channel555~705 MHzand the OFDM channel at 411 MHz ( 402~498 MHz )
Spectrum's rate card still shows 100 Mbps as the base speed :(
Stay tuned for 200 MHz base.
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delete topic.
delete this topic. fixed after several reboots
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Is Bravo HD only an east coast feed?
My SD Bravo (ch 86) is on west coast time. My HD Bravo is on east coast time. Is that how it is for everyone (on the west coast I mean). Thanks
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[CATV] Spectrum/TWC Navigator ODN 9.0.0 released 3/14
9.0.0_7 was rolled out in the Charlotte market overnight on 3/14
Some immediately noticeable differences:
UI:
Color scheme ("new") is now gray/dark instead of blue/dark (highlighted items are blue/border blue)
Separation lines (probably for "readability") between different rows/items
Corner "PIP" windows for current playback/content (Guide/List) are now properly sized at 16:9 instead of 4:3
Significant speedup of UI navigation in general (remains to be seen whether this lasts)
Examining the underlying software modules, nothing is dated later than 9/1/17 - no further development for a year and half, including inclusion of security patches (JAVA/Linux etc)
Overall, the UI changes and the speed are the most noticeable differences, but the age of the code and the lack of development indicates this is the probably the end of the road for ODN (and for updates for older devices especially)
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[CATV] Spectrum "gig"
Does anyone know why Spectrum along with even with true FTTH/P ISPs never really give you the FULL 1,000 MBPS? You will find that most of the IPS (usually in the fine print say "up to 940 MBPS"). I realize this is not really a pressing issue for most people but it seems like its false advertising when they say "Gigabit" and its really not when you look usually at the bottom of the page in disclaimers or SLAs. I have been trying to find the answer to this for months and ask around and it seems like no one can give me a real answer with out the runaround. There has only been one company they I have talked to in my area they has actually told me that "we provision 940 MBPS to everyone in order to give overhead enough buffer in the event of network constraints". Not sure I really believe that but I guess that could be possible. Anyone on here that could give me some guidance on all of this?
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Does Spectrum still make you get a cable box if you stream?
I recently cancelled Spectrum Choice. It was decent but didn't include the one channel I wanted as a choice.
From the website it appeared I could get a new promo combining Select TV and internet for $110 which sounded great. I currently have 400/20, ULTRA for $90/month. The way I read the web site, I didn't need a cable box anymore if I used roku tvs. I know I can watch using the app but in the past they told me I had to have a physical box to get Select. Anyone know which is correct?
My options are just keep current internet and sign up with slingTV or youtubeTV but it's tough getting anyone from Spectrum who knows what the heck they're talking about and they're website is a freaking mess.
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[BHN] Technicolor E31T2V1 gone bad?
Well, 2nd time in 2 days my Netgear Router lost the Internet connection? Modem was showing ALL 3 Blue lights, Power, Online, and Voice on. Routers shows a White LED for Internet, but when I open the GUI in a Browser to the Status page Internet is showing as NOT CONNECTED.
First happened at 6:30PM last night. Since I can't see the Router info I decided to call. Looked OK from the agents end. Did the usually power off of both devices except the agent wanted to disconnect the power cord for the modem instead of using the front button, said it was more reliable. Then bring them both up, modem first. Internet was back when this was completed.
Today at 3:40PM same thing happened. Called and agent again said it seemed OK from his end, but all he could tell was that the unit responded to a Ping request and the quality of the line. Said that the modem could be going bad (I've had it about 3 months I think?) and he'll roll a truck to replace it. Said they both needed to be rebooted in order of course and offered to reboot the modem from his end if I turn off the router and tell him when I did that. Said I can do it and I'll call back if it doesn't work.
This time I used the front button on the modem rather than remove power... held it in until it rebooted.
I did NOT power off the router though. However once the modem was fully up I went to the browser and refreshed the status page. Internet now showed as connected and everything was working fine again. Router automatically picked up the signal.
Anyone else have a problem with this router? Not sure what I'll get tomorrow (hope it isn't that Arris 16x2 again) and I might not want another Technicolor if these are problematic?
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Can Spectrum techs return equipment?
I have a Charter technician coming to my house tonight to upgrade me from 100/10 to their Ultra 300/20 tier. I have had their router sitting in my house since the week I signed up for their service initially in August. Are they able to return the router to spectrum for me? I use the Google WiFi mesh router system, and while $5/mo isn't terrible, that is $60 a year, and that could pay for over 1 month's worth of my bill in the grand scheme of things. I don't head towards the spectrum office all too often.
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[CATV] Cinemax Removed from Silver/Gold Effective 2-15-2019
A CSR told me that Cinemax was being removed from the Silver/Gold bundle effective 2-15-2019.
He told me to call on the 15th and they could enter a promo deal of 12 months free, then $5/mo for the next 12 months.
After that is is $10/mo.
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Getting tv & internet, anything I should know?
So recently I moved into a new house, zipcode 90744 and Spectrum is the only option. We decided to get tv select & internet with only one HD Box and for now, their provided modem. However, I have some questions regarding equipment and reliability.
1. What model tv box should I expect to get? Is it a motorola box or is it the new worldbox?
2. How is their provided modem with 100mbps internet?
3. Is the app good on apple tv or roku?
4. How is service overall?
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[Upgrades] Speed upgrade for Northeast Ohio
Does anyone know if northeast Ohio is going to get the base speed upgraded from 100 Mbps to 200 Mbps? If it is, when and will it be an automatic upgrade?
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[CATV] Spectrum DVR Takeaway
Just a heads-up. For those of you who still have the TW Arris Enhanced DVR's with 6 tuners, our friends at Spectrum have made another so-called "customer-friendly" change. Instead of being able to tape up to 6 shows at once, you can now only tape 3. Spectrum Chat has no clue why they did it.
So, so far since I changed to Spectrum in the fall they took away Cinemax, Cleveland WUAB, and now took away my DVR functionality. Nice.....
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[HSI] Unstable Internet connection... Local or something else?
It started a few days ago especially just the last few hours when the outdoor weather temperature got into the mid 80s(F) degrees in So. CA. However, last Monday had an over four hours outage because of an urgent utility wood pole replacement down the hill. After they were done and both power and cable services came back, cable services (TV, Internet, and phone) were fine after it until last Friday when I noticed random disconnections, lags, etc. with Internet. TV seems fine too. Phone, no idea since it is rarely used. I already tried manually rebooting the cable modem with its hole button method last night.
https://imgur.com/a/ZUk3AsP for the signals during the earlier disconnections when things got really bad. Things seem to be calm for now, but I have a bad feeling they will be back again. From what I read, these downstream numbers are OK from https://forums.timewarnercable.com/t5/Connectivity/FYI-basics-of-signal-power-level/td-p/116692 and https://www.dslreports.com/faq/11987? IIRC, the numbers used to be closer to zero?
Event logs:
 DOCSIS(CM) Events +------------------------------------------------------------------------------------------------------------+|Date Time|Event ID|Event| Description || | |Level| ||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|84020200| 5 |Lost MDD || 13:20 | | |Timeout;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0; ||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|82000200| 3 |No Ranging Response received - T3 || 13:20 | | |time-out;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0;||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|84020200| 5 |Lost MDD || 13:20 | | |Timeout;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0; ||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|82000200| 3 |No Ranging Response received - T3 || 13:20 | | |time-out;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0;||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|84020200| 5 |Lost MDD || 13:20 | | |Timeout;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0; ||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|82000200| 3 |No Ranging Response received - T3 || 13:20 | | |time-out;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0;||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|84000500| 3 |SYNC Timing Synchronization failure - Loss of || 13:21 | | |Sync;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0; ||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|82000200| 3 |No Ranging Response received - T3 || 13:21 | | |time-out;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0;||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|84020200| 5 |Lost MDD || 13:25 | | |Timeout;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0; ||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|82000200| 3 |No Ranging Response received - T3 || 13:25 | | |time-out;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0;||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|84020200| 5 |Lost MDD || 13:26 | | |Timeout;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0; ||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|82000200| 3 |No Ranging Response received - T3 || 13:27 | | |time-out;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0;||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|84000500| 3 |SYNC Timing Synchronization failure - Loss of || 13:28 | | |Sync;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0; ||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|84020200| 5 |Lost MDD || 13:28 | | |Timeout;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0; ||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|82000200| 3 |No Ranging Response received - T3 || 13:28 | | |time-out;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0;||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|84020200| 5 |Lost MDD || 13:29 | | |Timeout;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0; ||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|82000200| 3 |No Ranging Response received - T3 || 13:31 | | |time-out;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0;||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|84020200| 5 |Lost MDD || 13:34 | | |Timeout;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0; ||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|82000200| 3 |No Ranging Response received - T3 || 13:34 | | |time-out;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0;||---------+--------+-----+-----------------------------------------------------------------------------------||3/17/2019|84020200| 5 |Lost MDD || 13:36 | | |Timeout;CM-MAC=40:xx:xx:xx:xx:b2;CMTS-MAC=00:xx:xx:xx:xx:6f;CM-QOS=1.1;CM-VER=3.0; |+------------------------------------------------------------------------------------------------------------+
What do you guys think?
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[HSI] Upstream Packet Loss
I've been struggling with packet loss at certain hours of the day. Been going back and forth with Spectrum but can't seem to find the solution. I'm at the end of the line, so I'm pretty sure it's an issue with the line going to the node. So far, the line going all the way to the pole outside the house has been all replaced.
The issue has been on going for years now, and been told it's mostly upstream packets I'm dropping (T3 errors). After repeated tech visits, the issue isn't fully resolved yet and wanted to get some opinions on what I could possibly look to do next. Should I convince them to replace the tap? Unfortunately other providers aren't an option in my area.
Smokeping to residential node: http://23.243.153.168:8888/smokeping/?target=External.Node
[att=1]
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[Speed Issues] Downstream fine; upstream suddenly in the toilet (CLE / NEOH)
https://www.dslreports.com/speedtest/47453945
Using Spectrum's own Speedtest (and/or their Speedtest.net server) is not significantly better. Sometimes it will hit almost 10Mbps but not often.
I'm on the 400x20 plan, so I would expect to be getting closer to 20-25Mbps with overprovisioning. :(
The packetloss that I presume is happening here is killing my gaming experience with always-connected games (e.g. Division 2).
I also use a Monitor-IO and it has been reporting 2-5% packetloss in its own tests to both East & West coast servers.
I'm part of SamKnows too, and I expect I'll be able to see problems there as well... And I do. Looks like everything started on 3/16 at some point.
I tried the twitter team; they asked me to reboot the modem (which I had already done, but I did it again), as well as "disconnect and reconnect the coax, because that will help to refresh the signal" (lol wut? my coax is snug with a proper cable wrench and I told them as much.)
At this point I'm pretty sure that someone above Tier 1 needs to see it, but all they wanted to do was roll a truck. Not really sure how a truck roll will help when it seems like the problem is past the local plant (my signal levels seem fine to me). Open to any ideas...
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Customer service resetting your modem to stop online chat
Happened twice now. After using the chat online tool with spectrum customer service, I have realized they are resetting my cable modem to interrupt our chat session as a result of getting knocked offline for 5 minutes or so. When I reconnect with someone in chat it is a different person. Which is result they are looking for.
Although it is very clever, its terrible customer service. I'm sure most non-tech savvy people have no idea.
Just wanted to let someone at Spectrum know this is going on in their customer service departments. Might want to do an audit to see how often this happens.
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