I previously expressed my complaints in the thread http://www.dslreports.com/forum/remark,29101757
I am, and have been, having the same problem for some time now. I have even used the line quality test from here. I am on a 60/4 plan, but anytime I download more than 500kbps, my packet loss jumps up and VPN session drops until I'm no longer downloading. (No, I am not downloading thru the VPN session, I just remote desktop thru the session and control the computer thru it).
There has been a week or so, spread out here and there where things worked perfect, but it never lasts.
The line quality test
ping test pl min max avg basic ping 35% 23 34 63low bandwidth stream 23% 22 37 90medium bandwidth 16% 22 33 103higher bandwidth 42% 22 34 90
I'm going to call *again*. There are a couple 100% loss hops (probably just routers without ICMP on). It shows the last hop, my modem, as the one show the mid 30% loss.
In the past, I would call them, they would ping it and say, looks good. Unless I'm actually using some bandwidth, you can't reproduce the issue. When I use some bandwidth, they just say, oh, that's normal.
They just send someone out, threaten to charge me $140 if they can't find anything. They usually find something to tweak signal wise here or there but never fix the issue.
I have no idea how to communicate to these people this is not acceptable.
They should really reclassify their *business* service. This is not business quality service.
↧