On March 11th, I awoke to an apparent internet outage whereby I promptly powered down both my SB6121 modem and ASUS RT-N56U router, waited 20 minutes, and then powered them back on, modem then the router with 5 minutes in between.
Ever since then, my internet speeds have been terrible with (wired) speed tests at 8/.04 with 100ms pings (on what should be 30/5 service).
Modem Hardware Info:
Model Name: SB6121
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.6-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 5.0
Firmware Build Time: Apr 17 2012 15:09:37
Modem Signal Info:
Downstream
Channel: 12 3 4 5Frequency: 669000000 Hz 615000000 Hz 621000000 Hz 627000000 HzSNR: 38 dB 37 dB 37 dB 37 dBModulation: QAM256 QAM256 QAM256 QAM256Power Level: 8 dBmV 9 dBmV 10 dBmV 10 dBmV
Upstream
Channel 43 Frequency 23000000 Hz Ranging Service ID 1362 Symbol Rate 5.120 Msym/sec Power Level 35 dBmV Upstream Modulation [3] 16QAM [3] 64QAMRanging Status Success
Codwords
Channel 12 3 4 5 Unerrored 32143637801 32143629509 32143631462 32143634972 Correctable 60174 68314 66539 63119 Uncorrectable 638 554 522 511
Modem Log
Mar 18 2014 08:37:12 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Mar 11 2014 08:57:54 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=##:##:##:##:##:##;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;-- I Rebooted the modem here --Mar 11 2014 05:58:26 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Mar 11 2014 03:31:05 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Jan 01 1970 00:06:11 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Jan 01 1970 00:04:54 5-Warning R09.0 B-INIT-RNG Failure - Retries exceeded;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Jan 01 1970 00:04:43 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot from SNMP ;CM-MAC=##:##:##:##:##:##;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;Mar 11 2014 02:12:14 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;
There are a couple barrels, but there are no splits in the line from outside to the modem (I have no other Charter services).
Anything obvious?
Thanks!
↧