I just moved into a new house and had charter HSI 30mb installed. At first it worked fine, after a couple weeks we had a lot of interruptions so I contacted charter and they sent a tech out.
The tech said the drop needed replacing and within 24hrs it would be done, as far as I know that was finished. However since, I am getting very bad packet loss and terrible upload speeds. It has become extremely noticeable in online gaming to the point I keep getting 800+ ms pings and constant connection lost drops.
I almost hate to complain because I am getting above advertised download speeds but with this latest round of issues it is unbearable.
Service address is:
[mod edit -- removed for privacy reasons -- fatness]
Thank you,
Dave
↧