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[Speed Issues] High pings at night

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I have been working with a Charter tech for a week now. I am a tech myself, just not for Charter. Here is the issue. Around 5pm the server I play on battlefield 4 normally has a ping of 50ms. Its starts going up every hour until it hits 250ms about 9pm. If I check it through out the day it is fine. If I ping ea.com I get 200+ ms during peak hours, but 50ms non peak. When I do a trace route I am going from California to Sweden and back. Bestbuy also has this issue and other sites. I live in Ceres Ca and if I speedtest Galt (speedtest.net) I get 180ms peak and 40ms non peak. My friend who lives 3 blocks away also has this issue. Downloads are not really affected. Also if I test charters speedtest.net site I get perfect pings. Thanks for your help guys.

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