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[HSI] HBO GO and Parental controls

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I am having issues getting HBO Go to work on my Android phone or on the web on my computer due to parental controls. I've followed the instructions to the "T" but still get the same messages. I am the head of household email, i've changed all the parental controls, clicked finished and after 12 hours, still being told my parental controls dont allow the content I'm choosing. Why does charter insist on being the 'parent'? Allow all access, and have REAL parents do their parental obligations. Someone without kids, or people who don't have issues with their children watching various content, are only inconvenienced.

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