Hello,
For the past month or so I've had constant issues with my speeds at peak hours, and even at non-peak hours. Most of my problems are at peak hours though. I live in a neighborhood in Denver, NC where we have about 300 homes and about 100 more coming in the future. I have been told that maybe some of my issues are due to new construction signal noise, but I'm not sure how correct that is. I'd like to post some data and get some advice/input from the guru's here.
I have a Windows 7 computer that is currently hooked into a Linksys e3000 router that's connected to a Ubee U10C035 D3.0 modem. When I started diagnosing my problems I disconnected the router for a few weeks to see if that fixed anything. It has ZERO impact on my performance issues. So let me post some data. First here is link to my flickr page where I have a bunch of speed tests run off of charter's speed site (http://speedtest.charter.com).
http://www.flickr.com/photos/25518021@N03/
Second here is my current tracert even though I'm now back on the router.
C:\Users\Phi79>tracert dslreports.com Tracing route to dslreports.com [64.91.255.98]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms unknown [192.168.1.1] 2 * * * Request timed out. 3 8 ms 8 ms 19 ms dtr01hckrnc-tge-0-3-0-6.hckr.nc.charter.com [96.34.67.136] 4 8 ms 15 ms 9 ms crr01hckrnc-bue-20.hckr.nc.charter.com [96.34.64.46] 5 11 ms 8 ms 9 ms crr02hckrnc-bue-11.hckr.nc.charter.com [96.34.64.41] 6 10 ms 11 ms 17 ms crr12spbgsc-bue-10.spbg.sc.charter.com [96.34.64.49] 7 12 ms 15 ms 12 ms bbr01spbgsc-bue-4.spbg.sc.charter.com [96.34.2.50] 8 22 ms 22 ms 24 ms bbr02atlnga-bue-4.atln.ga.charter.com [96.34.0.40] 9 15 ms 19 ms 17 ms prr02atlnga-bue-4.atln.ga.charter.com [96.34.3.137] 10 15 ms 15 ms 26 ms te-0-4-0-20-pe03.56marietta.ga.ibone.comcast.net [66.208.232.149] 11 18 ms 18 ms 18 ms be-15-cr01.56marietta.ga.ibone.comcast.net [68.86.83.129] 12 45 ms 43 ms 42 ms he-2-9-0-0-cr01.chicago.il.ibone.comcast.net [68.86.85.169] 13 45 ms 43 ms 47 ms he-1-5-0-0-cr01.350ecermak.il.ibone.comcast.net[68.86.88.38] 14 38 ms 36 ms 37 ms be-10-pe03.350ecermak.il.ibone.comcast.net [68.86.84.86] 15 50 ms 41 ms 45 ms 66.208.216.86 16 51 ms 46 ms 47 ms lw-dc2-core6-te9-2.rtr.liquidweb.com [209.59.157.226] 17 46 ms 47 ms 48 ms lw-dc3-dist15.rtr.liquidweb.com [69.167.128.205] 18 49 ms 48 ms 47 ms www.dslreports.com [64.91.255.98] Trace complete.
Third, here is my line quality test which showed no significant errors: http://www.dslreports.com/testhistory/1195768/25c1c
I ran a smoke ping, but it looks like the test is gone now. I'll have to re-run one.
I don't run a lot of programs in the background and when I'm having problems I even have tried booting into safe mode with networking to see if that fixes the problem. It does not. WinMTR doesn't show any problems either or abnormal usage.
My signal levels look good.
Cable Modem Downstream DS-1DS-2DS-3DS-4Frequency591000000579000000585000000597000000Lock Status (QAM Lock/FEC Sync/MPEG Lock)Y/Y/YY/Y/YY/Y/YY/Y/YChannel Id91899092Modulation256QAM256QAM256QAM256QAMSymbol Rate (Msym/sec)5.3605375.3605375.3605375.360537Interleave DepthI=32J=4I=32J=4I=32J=4I=32J=4Power Level (dBmV)4.184.234.164.37RxMER (dB)35.6035.4235.4235.42CorrectableCodewords2706195718632763UncorrectableCodewords119615935381815151 US-1US-2US-3US-4Channel Type2.0N/AN/AN/AChannel ID4N/AN/AN/AFrequency (Hz)31000000N/AN/AN/ARanging StatusSuccessN/AN/AN/AModulation64QAMN/AN/AN/ASymbol Rate (KSym/sec)5120N/AN/AN/AMini-Slot Size1N/AN/AN/APower Level (dBmV)37.75N/AN/AN/AT1 Timeouts0000T2 Timeouts0000T3 Timeouts0000T4 Timeouts0000 Cable Modem StatusItemStatusCommentsAcquired Downstream Channel591 MHzPrimary Downstream LockedRanged Upstream Channel31.0 MHzSuccessProvisioning StateOKOperationalEthernet Link StatusUp1000 Mbps/Full duplex
I've checked for virii and run MSE, NoD32 (which always runs), Malwarebytes, and I've tried different computers directly hard wired into the modem. No effect on the speed. My firewall is on minimal custom rules and when I'm on the router I'm in a DMZ.
I've called to complain a few times. They've sent a tech and tried different modems but that hasn't worked. They said they need to put in a work order for my neighborhood but nobody can find it or tell me what/when they're doing anything or what to expect. What do I do from here? I'm paying for a 30/5 and I'd sure like to see 50% of that. I do usually have good connection first thing in the morning. A rep did spill that they have about 410 or so people on my node if that means anything to anyone.
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