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good modem signal levels, but high ping/jitter?

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For the past week or so my pings have been terrible. I've had two technicians come out to try to figure out what could be wrong, but found nothing. It's impossible to play games or anything with jitter this bad. [att=1] It's normally fine during midday, but at peak times it gets like this. The online charter support just read the modem signals and think that everything is ok. They do look fine, so i have no idea what the problem could be. Please help.

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