For the last 4 months my speeds during peak hours have been abysmal! In the early morning hours I get 100-105Mbps. Starting in the afternoon,(when schools let out?) it starts to creep down and by dinnertime until 11PM or so it gets downright slow(10-30Mbps and worse). Traceroutes and pings are all good. 4 truck rolls have given zero help and 2 more trucks with "quality assurance" have also done nothing to resolve this. SNR(37dB) and power levels(-4/-5dBmV) are good and steady.Uploads are rock solid. They have checked every line and connection from my PC's to the router,modem,tap and to the telephone pole at the road. It happens wireless and hardwired across multiple PC's and so far nothing has been done to resolve it. One tech actually said it must be mice who come in from the cold and nest on the wires and then leave in the morning! Seriously? Another told me that my account will be terminated if I continue to call and they cant fix the issues! Seriously? Charter reps have promised to be in touch to resolve this and never a call back. Whats a person got to do to get something like this resolved? Seems it has to be an overloaded node,right? Any ideas? Any Charter techs from Connecticut reading here who might have a clue?
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Just cause you got the monkey off your back doesn't mean the circus has left town.
Team Helix- Folding@Home and Rosetta@Home
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