This issue has been long and frustrating but I will try and be concise.
- I had 15 megabit internet through Charter in Fort Worth and had no issues. I connected the modem to a wireless N router.
- I upgraded to their 30 megabit plan and got a new modem from them as a result.
- My connection started to become very inconsistent. I would get 30mbps most of the time but some of the time my ping would be very high. Basically I would get no or very little internet, and then it would burst to 30 megabit for a minute or so, and then go back down. Charter ended up sending four different techs out and none of them could find an issue, until finally one changed the metal plug in my wall that the coax cable plugs into. He said that my old one couldn't handle 30 megabit and that the problem should be fixed.
- Connection ran fine for about a month, but now I am having the same symptoms. The reason this is so frustrating besides the obvious, is that every time I call Charter they want to play the "plug the modem directly into the computer" game which I am sick and tired of. I know the issue isn't with my setup because it ran fine in the past, and it runs fine most of the time now. And I have plugged the modem directly into the computer and have had the same problem. Trying to explain this to them on the phone has proved impossible. All they want to do is go through their trouble shooting check list of resetting everything, and plugging the modem into the computer. I don't know what to do! I can have them send another tech out, but the thing is, I won't know if the issue will be occurring when they come. If they can't replicate or see the issue, they are just going to leave and charge me $40.
PLEASE HELP.
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