.......They seem worn down.
Is it just me or has anyone else noticed when calling Charter CSRs of late that much malaise and unhappiness can be heard in their voices?
Is this stupid new greeting,
"It's a great day at Charter", one of Tom Rutledge's new ideas too?
I absolutely think that is the dumbest greeting I have ever heard. It seems patronizing insincere to me. The old greeting,
"Thanks for calling Charter...." was just fine and wasn't pretentious, phony crap, that irritates.
I have noticed that over the past several months that almost every CSR I have spoken to seems emotionally stressed and unhappy even though they try to be professional and upbeat, but the truth comes through because after all we are all human and the new and
obnoxious executive manglement under
CEO Tom "Helicopter" Rutledge is making their jobs really next to impossible when you literally tie their hands at actually giving them ZERO ability to meet the needs of different customers.
I feel for these folks because being a CSR is a difficult job in the first place, but when you put the draconian business model into place that Tom has you make the work nearly unbearable.
Way to go, Tommy Boy.
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