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[CATV] Online recording help.

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Wow it's been a long time since I've been to dslreports! 12 years since I've signed up. The times I came I got the answers I was looking for and it was much appreciated! Well down to my question. I'm having problems setting up my recordings online. I've tried doing it from the app and web based. I have installed the plugin and everything seems to be working-hence no error message or black or blank screen ect. I can navigate to the desired program and select-show or series-hit record and everything seems to work but the dvr doesn't start recording at the desired time. Another thing I noticed is when selecting the record button(web) there is no confirmation that it is being recorded. But with the phone app it does confirm there is an error. I can record with the dvr just fine. Just not with the web based or app. Ok so am I doing something wrong or is this something I will have to call charter about and are others having the same issue? My DVR UI looks like this if that helps. https://geekalabama.files.wordpress.com/2014/04/imag0382.jpg Location: Saint Louis Info: Charter Spectrum(phone,cable,internet) DVR: Arris dcx3520e-M (Motorola?) Thanks! PS. Also I'm wondering if this UI is coming anytime soon to this dvr I have? https://www.myaccount.charter.com/CMS_IMAGES/sup_spectrum_clip_image006.ccom

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