I purchased a Motorola Arris 6183 from Best Buy this afternoon but sad to say Charter won't activate it. The support rep said it was an incompatible modem and could not be activated - when using install.charter.com it gives me an error that the modem is not compatible with my plan. I am on Ultra 100. I am in Monterey Park, CA 91754 in the modem status I was able to bond with 16 channels.
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