Brief History:
I had 15 MBPS internet from Charter and had zero issues (ran wireless through a Cisco E4200 Router).
I upgraded to their 30 MBPS plan and they sent me a new modem in order for me to actually get this speed. Now I do get 30 MBPS most of the time, but my connection seems to drop off significantly during prime time.. I ran one speed test and my connection came to 1 MBPS... If it works at all. It doesn't stay like this for long until it goes back to 30 MBPS.
The main issue is playing game... obviously you can't play anything with an inconsistent connection like this.
Keeping in mind everything worked FINE with my old modem as far as the router goes... Charter is wanting to blame this problem on my router. When I call them they ask that I plug my modem directly into the computer. I have not left it plugged in to the computer for a significant period of time to see if it does the same thing but I am sure it would.
I am not sure what to do since Charter is pointing to the fact that I am getting 30 MBPS connection and basically ignoring the inconsistency issue.
Please help!
Thanks
Modem is Surfboard SB6121
Router is Cisco E4200 v2
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