We just had Spectrum installed at our apartment seeing as my business uses it and we have had no problems. The technician said we received the latest equipment (Docsis 3.1 modem, Spectrum 210 HDDVR boxes). For the last 3 days, the full guide and full menu are unavailable. There is STBA-3101 and STBA-3102 errors. I called tech support and they basically said "We are working on the bugs and we hope to fix it soon". Picture quality, internet speed and voice quality is great, but they should fix their bugs before rolling out new equipment.
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