Long story short, My daughter-in-law has Charter and just moved. They bill the month in advance when you make any service changes or move, etc. She had a balance from the previous month and was making the payment for the previous month.
They took the whole balance even though the system specifically said she was only paying the current balance of $115 or whatever. Being low income she couldn't afford to have the entire balance taken out so I called in as well.
While they acknowledge the "Mistake", the only recourse is for them to send a check that will take 3 weeks to receive and you probably guessed right she will be receiving this check on or after the date the next months bill is due.
The only solution I could think of is to cancel service and they would have to return the prorated portion of the current month and all of next months payment but is there something that she can do to get this money back?
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