I get horrible netflix streams on multiple devices at my home (235kbps) never HD.
I go to my mom's house (like a mile away) get superhd.
I call charter and they say its a line problem after doing some modem tests. I login to modem and get the following. Are these bad levels?
Procedure Status Comment
Acquire Downstream Channel Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File
Security Enabled BPI+
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 41 613750000 Hz -2.1 dBmV 36.1 dB 349 1178
2 Locked QAM256 42 619750000 Hz -1.6 dBmV 36.2 dB 0 0
3 Locked QAM256 43 625750000 Hz -1.2 dBmV 35.9 dB 0 0
4 Locked QAM256 44 631750000 Hz -1.8 dBmV 36.2 dB 0 0
5 Locked QAM256 45 637750000 Hz -1.7 dBmV 35.9 dB 0 0
6 Locked QAM256 46 643750000 Hz -2.4 dBmV 37.9 dB 0 0
7 Locked QAM256 47 649750000 Hz -2.4 dBmV 37.7 dB 0 0
8 Locked QAM256 48 655750000 Hz -2.1 dBmV 37.8 dB 0 0
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 30610000 Hz 45.0 dBmV
2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
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