Our local Charter company switched to an all digital platform on December 3, requiring everyone to have a digital box. Previous to the switch, our TiVo Premiere DVR worked fine with a cable card, and we received all channels in the basic and expanded package that we wanted. Since the switch, however, the card doesn't work properly. We have tried three different cards, and had 5 visits from Charter technicians. No one seems to be able to solve the problem, which is this: the channels come in fine, but about every 60 seconds the screen freezes, then goes black with a TiVo message saying "channel not authorized V58 error. " After several seconds, the channel comes back in again. TiVo suggests that the authorization codes aren't correct, causing the unit to go in and out of pairing. Charter has no clue, and doesn't seem motivated to find an answer because they want me to switch to their digital box with built in DVR. I'm using one now until the TiVo issue is (hopefully) resolved, and the product is so inferior to the TiVo interface--I really want my TiVo back! Can anyone help me know what to suggest to the technicians? The guys who come out are so nice, and are really trying hard, but they don't seem to be getting the support they need from their upper tier management. I asked if the local Charter was using switched digital video which would require a tuning adapter, but the technicians said no.
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