The past few months I've noticed issues streaming hd video content. For as long as I could remember having at least 15mb down, my actual download speed has been the same even though I should have seen an increase once going beyond it. I'm on the 30/4 tier and have never seen anything near what I believe I should be. The last few months I've had problems streaming HD video content at any time of day. On or off peak hours I see speeds as low as 7 mb but it is usually hovering around 15 mb no where near the 30 I should be getting. My upload speed seems to be just barely above 3 mb mostly never an issue but not the 4 I should see. Ever since I have had 15mb down years ago my actual download speeds have been around 2mb/s. Having never been brought to my attention until now even though my speeds should have doubled I still only see the same speeds downloading as I did back before the speed increases the old 15/3 tier got.
I'm running my own SB6120 my connection goes through Kennewick Washington. I know Charter states up to when they state the speeds you should get but I would expect to be fairly close. It almost seems as though my 30/4 was still on the old plan 15/3 anything reading higher than 15 down would be speedboost if Charter still uses that.
Here are my signal levels if it helps point out an issue
Downstream Bonding Channel Value
Channel ID 92 89 90 91
Frequency 723000000 Hz 705000000 Hz 711000000 Hz 717000000 Hz
Signal to Noise Ratio 38 dB 38 dB 38 dB 38 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
4 dBmV 5 dBmV 5 dBmV 5 dBmV
Upstream Bonding Channel Value
Channel ID 2
Frequency 31000000 Hz
Ranging Service ID 5860
Symbol Rate 5.120 Msym/sec
Power Level 34 dBmV
Upstream Modulation [3] 16QAM
[3] 64QAM
Ranging Status Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 92 89 90 91
Total Unerrored Codewords 59205189802 59205189743 59205189753 59205189841
Total Correctable Codewords 44 30 21 23
Total Uncorrectable Codewords 1453 1463 1463 1375
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