There is someone in my family that currently has Charter residential service but now they want to get Charter's small business service. The Charter rep told them that there would be no way they could keep their current ...@charter.net addresses, although I guess they can continue to access them for some period of time, but eventually they will lose those addresses if they close the residential account. That seems really dumb to me, but apparently that's what the Charter reps are telling people.
Anyway, according to Charter's site at http://www.charterbusiness.com/high-speed-internet.aspx?type=small they would get "Custom hosting for your website, personalized email addresses and data backup available." All they would really be interested in is the email at this point, but how does that work? Is that included in the monthly rate for Charter Business, or is it an extra cost feature?
Another thing is that they'd kind of like to have their own domain name. We understand that you can buy one from a registrar such as Godaddy (are there better reputable low-cost domain name providers?) but what they don't really know is how to then get email to route to the mail server, be it Charter's (assuming that's the service that Charter provides) or one they run on a local system. We're vaguely aware that there are such things as "A" records and "MX" records that control where web and mail traffic are sent, respectively, but really don't fully understand that part. I hope they are not going to need to run their own nameserver, as one site suggested might be necessary, because at the moment they don't know how to do that.
So part of what I'm asking is how complicated will this be, and what service does Charter Business actually provide for the basic monthly rate, and how much handholding will the Charter reps provide in helping them to get this set up and running? If it's a simple matter of pointing an MX record at some Charter mail server, and then using a Charter web page to set up individual mail accounts and access the mail, that would be great. But my fear is that it's a bit more complicated than that, and that the process might be a bit intimidating if someone has never done it before.
So could some kind person please enlighten us as to how this works under Charter Business service?
↧