In the last two weeks, Charter Spectrum (formerly TWC) in the Raleigh, NC area has had a ton of downtime. They acknowledge the downtime, but nobody will connect you to an actual tech support specialist to tell you what's going on.
I have had the same hardware for almost 3 years now on the same TWC connection. For the first year, I had the 300Mbps package, but downgraded to the 200Mbps package when I realized I didn't really use the difference.
I've had a Motorolla SB6120 that was one of the early 6120's that was 'Docsis 3.0 ready' before the compliance standards were completely set. I've never had any trouble reaching 200Mbps with it since I downgraded to that speed.
About 2 weeks ago, network downtime started getting out of hand. I would be disconnected at all times of the day or night for up to 1-2 hours.
During one of the nighttime outages (while I was asleep), they changed the provisioning for my modem and dropped its max speed to 50Mbps. It dropped the blue LED indicators for green, indicating that it was no longer operating on Docsis 3.0 standards.
An online chat ensued, and I can post that as well as the connection page from my new modem. Short version is that I was told my old modem (SB6120) would now only be capable of 50Mbps. No big deal really, because I was told almost a year ago that this very thing may eventually happen.
Not one day after I purchase a new modem, my old modem is operating on normal docsis 3.0 standards with all 16/4 channels. However, connectivity is still horrible. I'm getting disconnected every 20-30 minutes and I'm getting loads of packetloss and jitter.
I've since had my new CM600 authorized and it's just more of the same, but at a higher max speed. The new modem is hitting over 350Mbps sometimes. Connectivity is still a mess.
Nobody at spectrum will connect me to an *actual* tech support specialist. I just keep getting Indian/South American tech support that amounts to "unplug it and plug it back in."
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