Worst experience ever! Background, I am a brighthouse user in Birmingham AL with Movie Channels, WHDVR, 2 HD Boxes and 100meg internet. Lastnight called Spectrum to check if there are any deals with my account as it is going over 200.00 now. Sales person said they could do everything the same and switch me to Spectrum and save 40.00. We went over everything 3 times so confirmed and gave approval. Tech came out today (45 mins late) to swap modem out. We ran a speed test and notice I was on the 60meg plan. When we called Spectrum they told me they only now offer 60 or 300 in Birmingham. I am not able to swap my modem back and stuck with the 60 meg. Talked to 4 people at Spectrum and all they can offer is the 300 meg plan and also want 200.00 one time fee. I guess time to start looking around.
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