Hi,
Recently Charter upgraded my modem to a SB 6141. Since the upgrade, the connection has slowed down sporadically but significantly. The speed should be 30/4, but the new modem has been anywhere from 55/4 to 0.5/0.5. I haven't seen much of a pattern in when the slowdowns occur. I have restarted the router and modem, and I've done a complete reset of the router, as I thought that might be the problem originally. If I reset the modem, will I need a code from Charter to activate it like I did when I first installed it?
Gory details:
* I am in Madison, WI.
* The modem's status page shows nothing wrong.
* Downstream signal: 4 channels, 34 to 37 dB SNR, -2 to -3 dBmV power.
* Upstream signal: 1 channel, 50 dBmV power
* More modem info: firmware: SB_KOMODO-1.0.6.6-SCM00-NOSH, boot version: PSPU-Boot(25CLK) 1.0.12, hardware version: 7.0
The modem's log screen has some dire-sounding messages:
Time Priority Code MessageAug 07 2013 08:09:31 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 07 2013 08:01:32 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 07 2013 08:00:22 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:53:46 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Jan 01 1970 00:00:01 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:53:06 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:52:41 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Jan 01 1970 00:00:01 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:52:25 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:52:24 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:52:17 3-Critical C206.0 DCC aborted unable to communicate on new upstream channel;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:52:17 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:52:16 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:51:56 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:51:51 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:51:42 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:51:40 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:51:31 3-Critical C206.0 DCC aborted unable to communicate on new upstream channel;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:51:31 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;Aug 06 2013 08:51:30 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0;
Any ideas on what might be the problem?
↧