As you may have seen from various postings (including my own):
- http://www.dslreports.com/forum/r28036411-Speed-Issues-Nightly-slow-speeds.
- http://www.dslreports.com/forum/r28047180-Speed-Issues-Unacceptable-slow-speeds-during-prime-time
- Etc....
We have a serious problem with Charter Communications. Not only is there a clear capacity issue in several areas of the country, customer support refuses to acknowledge it. (Either that, or they really don't know about it, which is an even bigger problem.)
Anyway, I think the only thing left to do is start contacting the people in charge directly. Therefore, I would like to ask everyone to help in sharing any contact information you might have with people in authority positions at Charter Communication. It doesn't matter if it's email, phone, mailing address, office location ...it also doesn't matter if it's a low level manager all the way up to the CEO.
Let's start with the Company Leadership: http://phx.corporate-ir.net/phoenix.zhtml?c=112298&p=irol-govmanage. Anyone know of someone that can fish out their DIRECT email contact information?
I know it sounds extreme, but I don't know what path is left. Many of us have spent countless hours on the phone trying to get someone to understand the problem, and nothing is getting done. Obviously, I'm not advocating anything radical, unethical, or illegal. I simply mean to find a path of communication to the folks at Charter Communication that can actually help us resolve this issue. I hope that everyone will communicate in a professional and well-spoken manner, without hostility, so that our plight will be received in the manner in which it was intended.
↧