Has anyone else had billing issues with Charter? I just switched to Charter's HSI and it took them quite awhile to get any account info to me (by mail). When I did receive my first statement it showed $29.99 for HSI and $29.99 for install charge with a due date of 3/23.
No problem I'll pay it on 21st or 22nd when I get paid but not to long after getting my first statement I get another dated the 3/17 saying my account is overdue and another $29.99 for a total of $89.97 due by 4/10. Thinking 'wtf', I log in to my charter account and setup auto pay immediately. After setting up auto pay, it tells me to keep paying my bill until it shows autopay on my bill. OK, go to pay my bill on line, it tells me not to because autopay is setup. So now today 3/25 I get a final notice in the mail to pay now or my service will be disconnected. Seriously? I went back to my account online and ignored the autopay warning and just paid it anyways.
I understand I have to pay the money I owe them, no problem, but I schedule out all my bills based on their due dates. Charter not going by their own due dates really screws my stuff up.
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