I have no issues with speed, but when trying to stream or play online video games, i notice that i am not able to stay connected. Charter has sent out techs 4 times now. Replacing modem/router, replacing line to pole, and replacing the parts on the pole itself. I do not know what else to do. Here are some pictures of what it looks like when i lose connection.
http://imgur.com/a/uKcIO
One was just now, the other yesterday. Does anyone know what this type of drop means? I have tried everything I can think of on the software side, and charter seems to have done nearly everything on their side (they said they can have someone come out and replace something on the telephone wire itself, but i was hoping it wouldnt have to escalate that high)
↧