I am in SE Louisiana, have been a Charter Internet customer for two years, my first year was 29.99 butthen they went up to 44.99 for a few months but I called and got it down to 39.99. Promos now over , new bill would be 59.99 according to a letter I received so I called to cancel and after a a little haggling was told I would receive 44.99. I just cant afford the rate increase.
Checked my statement on line and its 59.99 and they slammed me with a wire maintenance fee which I never had or asked for.
Tried three different CSRs , one actually tried to re-instate the 44.99 but the system would not let him the
. The last guy was arrogant and rude to me. Telling me they were doing me a favor by offering me the best internet in the nation.SO I am cancelled with my next cycle.
I have read many other posts about the same subject, I KNOW charter is a business profit, etc, but if they were losing money why give me a promo?
So I am off to slow speed UVerse for year and will see if Charter reaches out with any promos, which I doubt
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