So I play quake live. Alot. I moved to Montana. Charter is the only viable ISP for me. My ping sky rockets to 200ms to every possible location outside of Montana from 6pm-12am every night. Outside of this timeframe, my latency is fine. I have both a residential and a business line.
I just don't know what to do. I've called, they don't see any problem. They sent out a tech, nothing he can do. I sent in several trace-route images nagging several people, threatening with a lawsuit/ complaining that I'm paying for a line I can't use during peak hours, no results.
Should I look into legal action? I've asked to talk to managers, district managers, escalation supervisors, this is there only reply "I just wanted to give you an update on your speed issue. I have escalated this issue and my team has check it out and determined ther is no sign of latency on our end during that time frame. I asked if there was any information that we can give and we are still looking into that for you. Once I receive any information I will inform you."
Better business bureau? WHAT DO I DO? I'm at the end of my mind, I can't think of anything to do. Please. Help. here is a current traceroute to amazon, google, chicago, los angelos and seattle:
Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\nexusdesktop>ping google.com Ping request could not find host google.com. Please check the name and try again .
C:\Users\nexusdesktop>ping google.com
Pinging google.com [216.58.216.142] with 32 bytes of data:
Reply from 216.58.216.142: bytes=32 time=96ms TTL=54
Reply from 216.58.216.142: bytes=32 time=95ms TTL=54
Reply from 216.58.216.142: bytes=32 time=91ms TTL=54
Reply from 216.58.216.142: bytes=32 time=96ms TTL=54
Ping statistics for 216.58.216.142: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 91ms, Maximum = 96ms, Average = 94ms
C:\Users\nexusdesktop>ping google.com
Pinging google.com [173.194.33.167] with 32 bytes of data:
Reply from 173.194.33.167: bytes=32 time=99ms TTL=51
Reply from 173.194.33.167: bytes=32 time=109ms TTL=51
Reply from 173.194.33.167: bytes=32 time=116ms TTL=51
Reply from 173.194.33.167: bytes=32 time=107ms TTL=51
Ping statistics for 173.194.33.167: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 99ms, Maximum = 116ms, Average = 107ms
C:\Users\nexusdesktop>tracert google.com
Tracing route to google.com [216.58.216.142] over a maximum of 30 hops:
1 * * * Request timed out. 2 8 ms 9 ms 9 ms 69.145.174.193 3 15 ms 46 ms 11 ms host-69-144-94-180.static.bresnan.net [69.144.94 .180] 4 13 ms 13 ms 12 ms mslmt001dr5-XE-2-3-0-U0.int.bresnan.net [69.145. 94.148] 5 12 ms 12 ms 12 ms host-69-144-3-50.chy-wy.client.bresnan.net [69.1 44.3.50] 6 75 ms 47 ms 23 ms host-72-175-111-88.bln-mt.client.bresnan.net [72 .175.111.88] 7 37 ms 51 ms 29 ms seawafh2tr5-XE-4-2-0-U0.int.bresnan.net [69.145.214.134] 8 101 ms 98 ms 99 ms 72.14.197.74 9 120 ms 106 ms 104 ms 66.249.94.212 10 36 ms 37 ms 37 ms 216.239.51.159 11 100 ms 94 ms 92 ms sea15s01-in-f14.1e100.net [216.58.216.142]
Trace complete.
C:\Users\nexusdesktop>tracert amazon.com
Tracing route to amazon.com [205.251.242.54] over a maximum of 30 hops:
1 * * * Request timed out. 2 9 ms 10 ms 34 ms 69.145.174.193 3 9 ms 9 ms 9 ms host-69-144-94-180.static.bresnan.net [69.144.94 .180] 4 12 ms 23 ms 14 ms mslmt001dr5-XE-2-3-0-U0.int.bresnan.net [69.145. 94.148] 5 14 ms 13 ms 11 ms host-69-144-3-50.chy-wy.client.bresnan.net [69.1 44.3.50] 6 24 ms 24 ms 22 ms host-72-175-111-88.bln-mt.client.bresnan.net [72 .175.111.88] 7 29 ms 28 ms 35 ms seawafh2tr5-XE-4-2-0-U0.int.bresnan.net [69.145. 214.134] 8 121 ms 119 ms 120 ms 216.156.100.137.ptr.us.xo.net [216.156.100.137]
9 168 ms 165 ms 159 ms vb2000d1.rar3.seattle-wa.us.xo.net [207.88.13.14 2] 10 200 ms 193 ms 190 ms te-4-0-0.rar3.denver-co.us.xo.net [207.88.12.82]
11 165 ms 164 ms 171 ms te-4-2-0.rar3.dallas-tx.us.xo.net [207.88.12.41]
12 162 ms 165 ms 147 ms 207.88.13.241.ptr.us.xo.net [207.88.13.241] 13 141 ms 123 ms 132 ms 72.21.221.144 14 140 ms 141 ms 125 ms 54.240.229.92 15 195 ms 198 ms 188 ms 54.240.228.254 16 177 ms 183 ms 194 ms 54.240.229.160 17 230 ms 234 ms 219 ms 54.240.228.139 18 223 ms 217 ms 224 ms 205.251.245.17 19 199 ms 195 ms 196 ms 205.251.245.41 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.
Trace complete.
C:\Users\nexusdesktop>tracert 199.21.113.50
Tracing route to 50.113.21.199.hypernia.com [199.21.113.50] over a maximum of 30 hops:
1 * * * Request timed out. 2 8 ms 9 ms 9 ms 69.145.174.193 3 15 ms 13 ms 15 ms blnmtfh1dr5-GE-3-1-5-U0.int.bresnan.net [72.175. 111.120] 4 13 ms 15 ms 16 ms blnmtat1cr5-XE-3-1-0-U0.int.bresnan.net [69.144. 188.160] 5 52 ms 44 ms 44 ms chiilfh1tr9-XE-1-3-0-U0.int.bresnan.net [72.175. 110.242] 6 157 ms 157 ms 186 ms te0-1-0-2.ccr21.ord03.atlas.cogentco.com [38.122 .181.109] 7 150 ms 149 ms 157 ms ntt.ord03.atlas.cogentco.com [154.54.10.86] 8 165 ms 160 ms 162 ms ae-0.gtt-offnet.chcgil09.us.bb.gin.ntt.net [129. 250.193.2] 9 160 ms 158 ms 159 ms ae11.cr1.ord6.us.scnet.net [204.93.204.73] 10 184 ms 181 ms 179 ms 71.ae1.ar2.ord6.us.scnet.net [204.93.204.157] 11 173 ms 179 ms 177 ms as36352.xe-1-0-2.ar2.ord6.us.scnet.net [50.31.17 0.126] 12 162 ms 163 ms 154 ms 10ge-2.gf146.chi1.colocrossing.com [108.174.54.2 22] 13 162 ms 171 ms 163 ms 50.113.21.199.hypernia.com [199.21.113.50]
Trace complete.
C:\Users\nexusdesktop>tracert 76.74.236.91
Tracing route to jennyfur.pelican.org [76.74.236.91] over a maximum of 30 hops:
1 * * * Request timed out. 2 8 ms 9 ms 36 ms 69.145.174.193 3 11 ms 10 ms 9 ms host-69-144-94-180.static.bresnan.net [69.144.94 .180] 4 12 ms 12 ms 12 ms mslmt001dr5-XE-2-3-0-U0.int.bresnan.net [69.145. 94.148] 5 14 ms 12 ms 12 ms host-69-144-3-50.chy-wy.client.bresnan.net [69.1 44.3.50] 6 22 ms 25 ms 37 ms host-72-175-111-88.bln-mt.client.bresnan.net [72 .175.111.88] 7 29 ms 28 ms 41 ms seawafh2tr5-XE-4-2-0-U0.int.bresnan.net [69.145. 214.134] 8 143 ms 143 ms 140 ms GIG2-0.sea-dis-2.peer1.net [206.81.80.38] 9 114 ms 124 ms 120 ms 10ge.xe-0-3-0.sea-coloc-dis-1.peer1.net [216.187 .89.190] 10 279 ms 167 ms 301 ms 10ge.ten1-2.sj-mkp16-dis-1.peer1.net [216.187.88 .202] 11 157 ms 153 ms 134 ms 10ge.ten1-2.sj-mkp2-dis-1.peer1.net [216.187.88. 134] 12 146 ms 144 ms 150 ms 10ge.xe-2-2-1.lax-600w-sbcor-1.peer1.net [216.18 7.88.129] 13 150 ms 151 ms 149 ms 10ge.xe-0-0-1.lax-600w-sbdis-1.peer1.net [216.18 7.88.38] 14 156 ms 148 ms 146 ms jennyfur.pelican.org [76.74.236.91]
Trace complete.
C:\Users\nexusdesktop>tracert 50.22.184.114
Tracing route to 50.22.184.114-static.reverse.softlayer.com [50.22.184.114] over a maximum of 30 hops:
1 * * * Request timed out. 2 9 ms 9 ms 39 ms 69.145.174.193 3 13 ms 16 ms 16 ms blnmtfh1dr5-GE-3-1-5-U0.int.bresnan.net [72.175. 111.120] 4 24 ms 18 ms 18 ms blnmtfh1cr5-XE-5-0-0-U0.int.bresnan.net [72.175. 110.72] 5 15 ms 22 ms 16 ms mslmtfh1cr5-XE-4-3-0-U0.int.bresnan.net [72.175. 110.93] 6 28 ms 29 ms 27 ms host-72-175-110-18.static.bresnan.net [72.175.11 0.18] 7 28 ms 41 ms 48 ms seawafh1tr5-XE-4-3-0-U0.int.bresnan.net [72.175. 111.156] 8 120 ms 116 ms 113 ms te1-5.bbr01.wb01.sea01.networklayer.com [206.81. 80.140] 9 99 ms 99 ms 99 ms ae0.dar02.sr01.sea01.networklayer.com [173.192.1 8.159] 10 116 ms 120 ms 127 ms po2.fcr02.sr03.sea01.networklayer.com [67.228.11 8.227] 11 100 ms 100 ms 93 ms 50.22.184.114-static.reverse.softlayer.com [50.2 2.184.114]
Trace complete.
C:\Users\nexusdesktop>
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