I have had a fairly persistent latency/speed issue to Seattle networks during peak hours (7PM -> 11PM). Traceroutes have indicated its likely a Level3 issue. I have had multiple business support tickets opened for this, each escalated to NOC team and each time NOC comes back is its not our problem. Business support is not willing to escalate any more tickets on the issue. Is there a way outside of Charters support network to escalate an issue to Level3?
Thu 03/19/2015 21:18:12.49 Tracing route to red3.ras.microsoft.com [167.220.65.68]over a maximum of 20 hops: 1 * * * Request timed out. 2 11 ms 12 ms 12 ms host-69-144-26-213.static.bresnan.net [69.144.26.213] 3 14 ms 12 ms 12 ms mslmtfh1dr5-XE-3-2-0-U2000.int.bresnan.net [69.144.64.34] 4 13 ms 13 ms 12 ms mslmt001cr5-GE-3-0-0-U0.int.bresnan.net [72.175.110.5] 5 25 ms 22 ms 45 ms host-72-175-111-217.bln-mt.client.bresnan.net [72.175.111.217] 6 47 ms 69 ms 48 ms host-72-175-111-235.bln-mt.client.bresnan.net [72.175.111.235] 7 51 ms 88 ms 56 ms chywy001dr5-GE-3-0-5-U0.int.bresnan.net [72.175.110.165] 8 57 ms 75 ms 73 ms dencofh1tr5-XE-4-2-0-U0.int.bresnan.net [72.175.111.2] 9 54 ms 57 ms 58 ms 4.34.49.169 10 201 ms 301 ms 357 ms ae-22-52.car2.Seattle1.Level3.net [4.69.147.164] 11 454 ms 456 ms 382 ms ae-22-52.car2.Seattle1.Level3.net [4.69.147.164] 12 72 ms 53 ms 51 ms unknown.Level3.net [4.53.155.50] 13 73 ms 58 ms 63 ms 131.107.200.110 14 67 ms 66 ms 65 ms 131.107.200.110 15 77 ms 55 ms 54 ms 10.133.205.1 16 58 ms 58 ms 66 ms 10.133.205.39 17 55 ms 80 ms 57 ms 10.133.205.117 18 59 ms 54 ms 58 ms 10.133.205.211 19 * * * Request timed out. 20 * * * Request timed out. Trace complete.
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